Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
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SearchUnify created a post,
Across the enterprise AI landscape, one question keeps coming up: why aren't AI agents performing the way we expected? After working closely with enterprise teams on AI deployments, we kept finding...
SearchUnify created a post,
Across the enterprise AI landscape, one question keeps coming up: why aren't AI agents performing the way we expected? After working closely with enterprise teams on AI deployments, we kept finding...
SearchUnify created a post,
We are just two days away from our upcoming product innovation webinar: Going Headless with SearchUnify MCP: The Search + Analytics Playbook Here is something we are excited to share - SearchU...
SearchUnify created a post,
We’re pleased to share an important milestone with our customer community. SearchUnify Knowbler has been recognized with a Gold award at the Globee Awards for Excellence 2026, earning the distinct...
SearchUnify created a post,
We’re excited to share some great news with our SearchUnify Community! SearchUnify has been ranked #1 and recognized as a Gold Medalist in the 2026 Enterprise Search Data Quadrant Report by Softwar...
SearchUnify created a post,
We are a week away from our upcoming webinar: Case Quality Auditor You Can Trust: Comprehensive, Real-Time Auditing Across Every Closed Case Most QA programs today still operate in hindsight. Score...
SearchUnify created a post,
Most support teams still review only 5-7% of closed cases. The rest remain invisible until something breaks. Escalations spike. Renewals get tense. Compliance reviews turn reactive. In an AI-first...
SearchUnify created a post,
Description We are discontinuing support for Dark Mode in the SearchUnify Admin Panel in the coming Q1 ‘26 release. This update helps us maintain a consistent admin experience and focus future UI i...
SearchUnify created a post,
AI Control, Measurable Impact, and Platform Consolidation SearchUnify Q4 ’25 is now live. This release focuses on tightening GenAI governance, making AI impact measurable, consolidating capabilitie...
SearchUnify created a post,
We’re thrilled to share a major milestone with you - SearchUnify has once again been recognized as a Leader in G2’s Winter 2026 Enterprise Search Grid®, marking an incredible 23 consecutive quarter...